Beacon Helps Disaster Response and Search and Rescue Teams
Trek Medics has developed the Beacon emergency dispatch platform to improve effective coordination and communications during natural disasters and complex emergencies
Challenges with Beacon
- Formal emergency response networks can be overwhelmed during disaster response
- Community groups and emergent volunteers self-coordinate to fill in the response gaps but lack effective communications
- 9-1-1 call centers and emergency operations centers (EOCs) often have limited capacity to communicate with and between formal responders and emergent volunteers
- The lack of coordination and real-time intelligence between formal and community responders leads to confusion, missed victims and duplicated efforts
Trek Medics has developed the Beacon emergency dispatch platform to provide a straightforward approach to dispatch that can be launched on-the-fly during disaster response and complex emergencies
How the Beacon platform works for Disaster Response and Search and Rescue
Emergency is reported
A victim requests urgent, rapid support
A dispatcher receives the call from the witness, enters the incident location and other essential information into Beacon, and then can send it out to many responders or only to specific response units, offering multiple dispatching options.
Response personnel are assigned to the emergency, directed to the incident location and kept updated about the status of the incident and other responders throughout the incident lifecycle.
Responders locate the victim and update the dispatcher through Beacon, ensuring accountability and maintaining open communications should more resources be needed
On-Scene Intervention & Transport
Once on-scene, responders are able to provide specialized support and services. If necessary, responders are able to coordinate additional support services, counseling or transport to an appropriate destination
Operations managers are able to access a full suite of response documentation in real-time, including incident response times, locations, responder performance and patient care reports (coming Jan 2023)
Disaster Response Features
No computer science degree required. Follow the guide and videos to be ready to start dispatching in less than 30 minutes.
Edit maps to keep responders updated in real-time through their mobile app. Include landmarks, zones, routes and hazards.
Works with or without internet
Beacon functions on any mobile phone, via push notifications when internet’s available or SMS when not.
No call center required: create new incidents and track responders directly through your smartphone
Whether you have 5 responders or 500, Beacon can handle your volume through automated workflows and real-time tracking.
Beacon offers three types of reports: individual responder reports, incident reports and agency reports.