Domestic Violence

Beacon Helps Crisis Counselors and Advocates

Domestic violence response organizations use Beacon to improve delivery of appropriate support services to victims

Overcome Emergency Communication Challenges with Beacon

The Problem

  • Law enforcement is able to arrest perpetrators of domestic violence, but are under-equipped to provide the social support that victims need
  • Crisis counselors and advocates with appropriate training are typically left out of response efforts until victims seek their services
  • The lack of coordination and real-time intelligence between 911 responders and advocates leads to confusion, missed victims and duplicated efforts

The Solution

The Beacon Crisis Response platform alerts counselors and advocates and coordinates their response efforts to provide rapid, tailored care for victims of domestic violence

Sample Response Workflow

*Multiple response workflows are possible

Victim Identified

A witness identifies a domestic violence victim in need of tailored support services not offered by traditional 911 responders.

Responder Dispatch

A dispatcher receives the call from the witness, enters the incident location and other essential information into Beacon, and then can send it out to many responders or only to specific response units, offering multiple dispatching options.

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Crisis Response

Response personnel are assigned to the crisis, directed to the incident location and kept updated about the status of the incident and other responders throughout the incident lifecycle

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Confirm On-Scene

Responders locate the victim and update the dispatcher through Beacon, ensuring accountability and maintaining open communications if more resources are needed.

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In-Person Support

Responders determine if the scene is safe and then assess the victim to determine necessary services.

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Transport or Release

When needed, Beacon tracks transports and updates receiving facilities of pending arrivals.

Reporting & Documentation

Beacon compiles a full suite of operations documentation in real-time, including incident response times, responder performance and HIPAA-compliant case reports (coming Jan 2023)

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Domestic Violence Response Features

Easy Setup

No computer science degree required. Follow the guide and videos to be ready to start dispatching in less than 30 minutes. Can also integrate with 911 CADs

Configurable Dispatch

Dispatch responders manually or through automation; assign specific responders or crowdsource from a larger pool

Decentralized Response

No sophisticated call center required: Manage responders, create incidents and track operations through any computer or smartphone

Scalable Volume

Whether you have 5 responders or 500, Beacon can handle your volume through automated workflows and real-time tracking.

Performance Reporting

Beacon offers a full-suite of reports, including responder reports, incident reports, historical reports and case reports (coming Jan 2023)

Works with or without internet

Beacon functions on any mobile phone, via push notifications when internet’s available or SMS when not

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Beacon Crisis Response is a cloud-based, do-it-yourself platform for response organizations that alerts, coordinates and tracks crisis responders using any mobile phone, with or without internet.

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