How It Works
Beacon was designed to allow response agencies to alert, coordinate and track their responders on any mobile device.
Whether you utilize a traditional CAD system or are building your own dispatch infrastructure from scratch, Beacon’s cloud-based platform and 24/7 support provides solutions for all response agencies using readily-available mobile phone technologies – with or without Internet.
SAMPLE BEACON CONFIGURATIONS
DIRECT ASSIGNMENT – Just like a traditional CADs, Beacon allows dispatchers to select specific responders to assign to an incident.
BROADCAST ALERTS – If you’re not sure who’s closest, Beacon allows dispatcher to crowdsource the nearest responders by sending broadcast alerts to groups, and then automates their assignment to incidents through customizable parameters.
HYBRID DISPATCH – Beacon also gives you the best of both worlds, allowing dispatchers to assign a specific response unit while also crowdsourcing additional responders from a larger group.
MOBILE DISPATCH – Don’t have a formal call center or computer? Dispatchers can use the Beacon mobile app to create new incidents and monitor progress on-the-go.
CAD INTEGRATION – Beacon easily plugs into an existing CAD to automate alerts sent out from formal emergency communications centers (e.g., 911, 112, 988 etc.)
SMS DISPATCH – Don’t have Internet? Beacon can send out SMS alerts to responders who can also reply via SMS to ensure on-going monitoring when connectivity is limited.
More About Beacon
Beacon Platform Features
Beacon’s scalable design and easy-to-use interface allows any organization to be ready to scale their own emergency dispatching system in 30 minutes or less.
Web Application |
Mobile Application |
SMS Messaging |
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| User Types | Administrators and Dispatchers | Dispatchers and/or Responders | Responders |
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| Account Creation |  |
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| Manage Responders | |
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| Edit Maps | |
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| Create Emergency Incidents | |
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| Respond to Incidents | |
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| Track Responders | |
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| Chat Messaging | |
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| Reports | |
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| HIPAA-Compliant Case Reports | |
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Beacon Platform Features
Beacon’s scalable design and easy-to-use interface allows any organization to be ready to scale their own emergency dispatching system in 30 minutes or less.
Web Application
Administrators and Dispatchers
Account Creation
Manage Responders
Edit Maps
Create Emergency Incidents
Respond to Incidents
Track Responders
Chat Messaging
Reports
Mobile Application
Dispatchers and/or Responders
Account Creation
Manage Responders
Edit Maps
Create Emergency Incidents
Respond to Incidents
Track Responders
Chat Messaging
Reports
SMS Messaging
Responders
Account Creation
Manage Responders
Edit Maps
Create Emergency Incidents
Respond to Incidents
Track Responders
Chat Messaging
Reports
Who Can Use Beacon?
Whether you want to plug Beacon into your existing CAD or build out a call center from scratch, we can help you send the right responders where and when they’re needed.
Emergency Services
Beacon is used by ambulance services, fire departments, disaster response and search and rescue teams to coordinate response operations in more than 20 countries.
Crisis Response Organizations
Beacon is used by alternative response networks to coordinate community responders during mental health emergencies, domestic violence crises, substance abuse overdoses and gang-related violence.
Get Started with Beacon in 4 Easy Steps
How is emergency response made easy? Check out these steps to get going!
1
Create Free
Agency Account
Sign Up as a dispatcher to create an Agency Account on the Beacon platform.
2
Add
Responders
Create responders in the web application and have them easily respond to incidents.
3
Download Mobile App
After setting up your dispatcher account, invite responders to download and install the Beacon mobile app on their devices.
Download our app
4
Create Incidents & Respond
Create emergency incidents for your responders to be alerted to via the web, mobile and sms platforms.
